Last updated: 11 June 2020

The Bonbon Boys Limited (“us”, “we”, “our”, “Bonbon Boys”, or “The Bonbob Boys”) operates the bonbonboys.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data collected

Personal data

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Usage data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

We will also store comments or reviews, if you choose to leave them.

How we use your data

The Bonbon Boys Limited may use the data collected to:

  • Send you information about your account and order
  • Respond to your requests and provide customer care, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • Detect, prevent and address technical issues

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for six years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of the United Kingdom and European Union where the data protection laws may differ than those locally.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Bonbon Boys Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data

Legal requirements

The Bonbon Boys Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of The Bonbon Boys Limited

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Marketing

We may use third-party Service Providers to send marketing information regarding our service, should you have given us permission.

  • Mailchimp

    Mailchimp is an email marketing solution. Mailchimp allows The Bonbon Boys Limited to import some of the data collected as mentioned above to send promotional and service information to customers who have given consent to receive it. The data provided may be used to segment and target certain customers to provide appropriate communications.

    Your data will not be automatically transferred to Mailchimp unless you have opted in to receive our promotional emails when signing up for our website, placing an order or exclusively signing up to our mailing list.

    For more information on the privacy practices of Mailchimp, please visit the Mailchimp Privacy Policy page: https://mailchimp.com/legal/privacy/

Payment Gateways

We may use third-party Service Providers to process payments for customer orders or refund payments in the event of a return or refund request. 

  • Stripe

    We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

    For more information on the privacy practices of Stripe, please visit the Square Privacy Policy page: https://stripe.com/gb/privacy

  • PayPal

    We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

    For more information on the privacy practices of PayPal, please visit the PayPal Privacy Policy page: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Shipping & Postage

  • Hermes

    We ship our orders using Hermes. We do not supply any of your details to Hermes with the exception of your name and address in the form of a label placed on the package to help get your parcel navigated to your delivery address.

    For more information on the privacy practises of Hermes, please visit the Hermes Privacy Policy page: https://www.myhermes.co.uk/privacy-policy/

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or concerns regarding your data, please contact us:

  • By email: hello@bonbonboys.com