Help & FAQs
Got a question? We've got some sweet answers
If you’d like a box that is suitable for a particular allergy, please do drop us a line and we’ll do our best to accommodate your request. We can usually fulfil gluten-free, dairy-free and soya-free options whilst still giving an abundance of variety.
If you choose one of our pre-curated mixes, you will receive a random selection of sweets as listed on our ingredients and allergens page. We cannot guarantee the contents of these products. From time to time, manufacturers may update their ingredients without notice. If you have an allergy or rely on a concise list of ingredients, please contact us before placing your order so we can get it right!
Please note that we cannot guarantee that our sweets are not produced in a nut-free environment. Some sweets contain traces of nuts and many contain coconut oil.
You sure can! If you think someone’s super sweet, our mixes make for the perfect gift.
We can provide free, handwritten gift postcards to accompany all orders, as well as our premium occasion gift postcards. To include one, there’s a gift message box on each of our product pages – just type what you want to say and we’ll do the rest.
It’s always a good idea to keep the message short, and give some clue as to who the gift is from. To do our bit for the planet, we don’t print delivery notes so the recipient won’t know who the gift is from unless you specify in the gift message.
If you’ve got any questions or special requests, we’d love to hear from you.
We always recommend eating your sweets as soon as you receive them, because who could say no to eating them straight away?
If you manage to resist the urge, the freshness and length of time that your sweets will remain at their best will depend on the packaging they came in.
Sweets that arrive in a cardboard pizza box will typically remain at their best for 4-6 weeks.
Sweets that arrive in one of our biodegradable sealed pouches will typically remain at their best for up to 6 months.
For all the latest information on delivery timeframes, costs and options, head over to our Delivery & Returns page.
Sorry to hear what you ordered wasn’t what you were looking for!
If your order hasn’t yet been dispatched, get in touch with us as soon as possible and we’ll see if we can stop it before it gets put into the hands of our courier. Just note that we can’t always guarantee this, but we’ll do our best.
If your order has been dispatched, then it’s within the hands of our delivery drivers and we can’t get it back. Due to the perishable nature of our products, we can’t accept returns or offer refunds if you no longer want your item. But we’re sure you’ll love it or will find someone else who does!
If there is an issue with the quality of your order, please do get in touch with us and we’ll put it right.
Oh no! We’re sorry to hear that.
No problem, our friendly team will be more than happy to help. Just simply get in touch with us and we’ll put it right for you. We sometimes ask for photos so please do take some as this will help us figure out what went wrong.
Make sure you’re logged into your account and then head to your account dashboard. Tap VIP points and you’ll see how many points you have to redeem. If you have enough for a reward, a list of available rewards will appear on this page and you’ll be able to choose which reward you’d like to buy with your points. Once you buy a reward, it will appear on this page until you choose to redeem it by using the unique voucher code associated with the reward. Simply copy and paste the code into the promo code box during checkout for the reward to be applied. If you have any issues or questions, please contact us.
We typically offer 3 different sizes of our mixes, although this can vary depending on availability. Please note that weights are never guaranteed, can vary by product and are only specified below as a rough indication of size.
- Medium Pouch – this is a biodegradable kraft-coloured pouch filled with sweets. Approximate size is 160mm (6.3″) x 230mm (9″) with a 90mm (3.5″) gusset.
- Large Box – a 9″ cardboard pizza box filled with sweets. Approximate size is 240mm (9″) squared and 40mm (1.5″) deep.
- X-Large Box – a 9″ cardboard pizza box with double the depth of our large box, filled with sweets. Approximate size is 240mm (9″) squared and 80mm (3″) deep.